Help & care
Clear answers, calmly given.
Delivery, natural variations, caring for your jewellery and what to do if something is not right.
How will my piece be delivered?+
Available delivery services, prices and the estimated timeframe are shown before payment. Orders are prepared with care and tracked delivery is used for valuable one-of-a-kind pieces.
Do you deliver outside the United Kingdom?+
The store is being prepared for selected European countries, Ireland and the United States. The exact service and price appear after you enter the delivery address. Import taxes or duties may be charged by the destination country.
How should I care for macramé and natural stones?+
Keep the piece dry, avoid perfume and household chemicals, store it away from direct sunlight and handle the stone and knotting gently. Each finished listing will include any care particular to its materials.
Why does my stone look slightly different?+
Colour, pattern, inclusions and surface texture are natural parts of a stone’s character. They are not faults. Eve photographs each one-of-a-kind piece carefully so you can see the piece you will receive.
What if I need help with an order or return?+
Email hello@evebohostyle.co.uk with the order number and a short description. Eligibility, the return window and any exception for a bespoke or personalised piece will be made clear before the store opens for live orders.
Can Eve create something from my own stone?+
Often, yes. Begin on the Bespoke page and send clear photographs. Eve will explain suitability, risk, estimated price and timing before any work begins.
Still wondering?
